Help / Support

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Step 1: Login

The first thing you will want to do is login using your username here. If for some reason you didn't register a username during signup you can so here and send it in an email to support@piphut.com so we can upgrade your account.

Step 2: PRO Dashboard

Your PRO Dashboard is where all the magic happens. It is where you'll find all the signals, sign up for email alerts, check daily analysis and more. To access your Dashboard simply click on the "PRO Dashboard" tab at the top of the page.

Tip: PRO Dashboard is full of help bubbles to assist you throughout your trading. Simply mouseover any question mark (?) or button to see the help bubble.

Within your PRO Dashboard you'll find access to a variety of tools, which are tabs at the top of the page. Lets walk through them one by one:

Step 3: Setup Email Alerts

Trade!

What is PipHut PRO?
What is CandlePRO?
What are Performance Reports?
Who uses PipHut PRO?
How many signals are generated from CandlePRO?
What timeframes can you trade with CandlePRO?
Is there a particular trading platform or charting package I have to download?
Do PRO services work with mobile phones, such as iPhone or Android?
Do you have past results you can show me?
How long does it take to get access after I sign up?
How do I get help if I need it?
Is there any training material?
How do I signup?

What is PipHut PRO?

I joke that having access to PRO is like having a team of currency experts at your disposal. Instant get an "insider's view" of the candle formations that signal reversals and moves on the charts before they happen with CandlePRO, get a wealth of historical data for each candlestick with Performance Reports (including recommended SL and TP levels), get swing trading signals and S/R charts, and get daily analysis from our Chief Strategist.

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What is CandlePRO?

 the flagship PRO tool and the ultimate candlestick trading tool. We all know the power of candlestick formations, but how do you know which patterns to trade and which ones to ignore? Where do you put your stops? Which signals are the most consistently profitable? CandlePRO answers all these questions and more with its candlestick signals.

CandlePRO automatically scans all new candles for the EUR/USD, GBP/USD, USD/JPY, USD/CHF and AUD/USD on the 15m, 30m, 1h, 4h and detects over 12 high-probability candlestick formations! CandlePRO doesn't stop there though. Making it the most powerful and unique scanner in the market is its ability to detect confluence among different timeframes with Timeframe Check, confluence among different pairs with our Double and Triple detection, ability to view the results of past signals and a whole lot more (click here for complete feature list)

For more information on CandlePRO see the FAQ: How does CandlePRO work? or the TOUR: CandlePRO

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What are Performance Reports?

Performance Reports are the "secret sauce" of your candle trading success. Modeled after the type of historical data that large "big money" traders use Performance Reports analyze up to 50 previous signals to automatically determine which signals are the most profitable, where to put the best SL and TP - they even break down which forecast strength categories are the most profitable!

This historical data piece, found only in our Performance Reports, is the major component missing from the 95% of failing forex trader's plans. You can't just trade on gut instinct and feelings. Going in to each trade you need to know how similar past signals performed, TP and SL recommendations based on past signals and when to ignore setups altogether - all information you instantly get with Performance Reports

This is why we say having PipHut PRO is like having a team of analysts working for you! Stop trading in the dark.

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Who uses PipHut PRO?

PipHut, the trusted source of independent forex news for tens of thousands of forex traders has users of all skill levels and our PRO services are no different. Whether you are a forex beginner looking to discover your own trading strategy based off candlesticks or a seasoned veteran looking to incorporate better historical data into your system with the Performance Reports we have something for you.

Beginning Traders - PRO services will give you "night goggles" into the dark depths of the forex markets, alerting you to shifts and changes to the trends before you otherwise would have spotted them.

Advanced Traders - Take your trading to the next level with the invaluable historical data in the Performance Reports, find confluence with CandlePRO's Timeframe Check, find high priority signals with the Double and Triples check.

Everyone in between - Even if you have a pretty good idea about what you are doing, but feel you just need that confidence boost that historical data can give you PipHut PRO offers you that ability to get back in the right directions with your trades.

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How many signals are generated from CandlePRO?

CandlePRO generates a LOT of signals throughout the day - especially for the lower timeframe charts such as the 15m charts. It is up to you to decide which signals to trade. The recommended strategy for CandlePRO is a simple support/resistance strategy - the same strategy that is used everyday in the free daily signal on PipHut.com. You buy on bullish CandlePRO signals when it is an uptrend and you are at support and you sell in a downtrend. Pretty simple, eh?

But the beauty of CandlePRO is that it can be used with ANY strategy to provide better entry/exit points and smarter trades in general. Whether you are using a technical indicator system or a 100% CandlePRO based system it works just fine.

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What timeframes can you trade with CandlePRO?

CandlePRO currently analyzes the 15m, 30m, 1h, 4h and daily charts (GMT+0). Future plans include the 10m, 2h and 3h charts.

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Is there a particular trading platform or charting package I have to download?

No. In fact you can use CandlePRO to aid your trading with any charting package or broker. Also, because it is 100% web-based, you can access PRO services from anywhere with a working internet connection.

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Do PRO services work with mobile phones, such as iPhone or Android?

Yes! Though we don't officially support mobile apps we have tested PRO in iPhone, iPad and Android phones and (though the formatting wasn't perfect) everything functioned perfectly.

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Do you have past results you can show me?

Every signal has a performance report that shows past signals and their performance. Because the performance between different patterns can vary greatly from timeframe to timeframe and pair to pair there is no one report I can point you to - you just need to start exploring the performance reports for yourself!

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How long does it take to get access after I sign up?

Access is instant after the signup process, which usually take 3-5 minutes. If you hit any snags we are happy to help, just send us an email at support@piphut.com

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How do I get help if I need it?

Visit our support page to see all the different ways you can get help. You can also always email us at support@piphut.com

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Is there any training material?

Lots, and more is always coming out. Visit "Getting Started with PRO" to see the current training material.

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How do I signup?

Easy, visit the signup page!

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Since its inception, PipHut has taken pride in offering the best support to the variety of questions we get from our traders. From the PipHut Pro members to the occasional visitors we are happy to help. Simply send an email to the appropriate contact below and we will respond to you within 1 business day (average response times vary from a few minutes to a few hours). We look forward to hearing from you.

Contacts

PipHut.com, LLC
P.O. Box 70772
Madison, WI USA 53707

PipHut Pro members have priority access.

Twitter

In the case of any site-wide outages we will use our Twitter account to communicate with the PipHut community. Because our Twitter account is hosted offsite it will remain active even if the rest of PipHut.com is down.

2 Comments on "Help / Support"
  1. Avatar of elle
    Comment left on:
    February 2, 2012 at 17:45
    elle says:

    Hello mark,

    I sent feedback regarding the functionality of piphut on mobile devices specifically iPhone. More and more people are using mobile devices and with your service there is no need to sit in front of a computer all day. So it was not bad feedback but just a little note to keep in mind. I know you are busy with updating and adding other things so if you are to consider a more mobile friendly interface there is no rush – on my part at least.

    Oh and if you do decide to provide the mobile interface please don’t create an app for iPhone – it’s better to have it formatted for mobile in a browser.

    That being said I am very impressed. I have played around, read and tried different aspects of CandlePro and after some trial errors and observation I think I this is going to benefit me tremendously. I particularly love the daily signal charts and updates along with the email alerts.

    I followed you way back in 2008 and was glad to find you again with so many impressive improvents.

    Thank you so much.
    Michelle

    • Avatar of piphut
      Comment left on:
      February 2, 2012 at 20:52
      piphut says:

      Hi Michelle, we are glad you approve of the improvements! In regards to the mobile devices we have a mobile site in the works already (no ETA however, as you mentioned we have many other improvements coming out too).

      Thanks!

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